Lost TON and NOT Coins on OKX Due to Address Error—Support Unresponsive

Lost TON and NOT Coins on OKX Due to Address Error—Support Unresponsive
profile
Soner
July 16, 2024 12:03 pm
88

On May 30, 2024, I attempted to transfer my TON and NOT coins from my Telegram wallet to the OKX exchange. Unfortunately, I missed entering the required tag note during the transaction, resulting in the coins not reaching my wallet. I contacted OKX support, and after a 42-day review, they informed me that my TON coins were returned to the main Telegram wallet and that I should contact Telegram officials to retrieve them. However, they claimed that my NOT coins were sent to someone else’s wallet instead of mine.

Like the TON transfer, I sent my NOT coins using the deposit option to the OKX recipient address provided by the system, and the attached screenshot clearly shows the coins were transferred to OKX’s shared wallet. It seems OKX’s employees are holding onto my coins, using the excuse that they were sent to the wrong wallet. I will no longer use OKX for transactions and will continue to file complaints until I recover my assets. My support ticket number is #5441854.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Missing Deposit from Binance to OKX Due to Missing Tag Since May 14

profile
Cemil
July 15, 2024 10:02 am
79
1
Omid is completely dissatisfied with the result

I Lost My Solana Transfer from OKX to Phantom Wallet and Support Isn’t Helping

profile
Omid
July 17, 2025 9:43 pm
147

OKX Not Refunding Ton Coins Returned by Binance After Memo Error

profile
Serkan
November 11, 2024 3:54 pm
211

Binance Transfer to OKX Not Credited or Returned

profile
Sabire
June 27, 2024 1:44 am
50

OKX Holding My Funds – No Response for 4 Days After Binance Transfer Issue

profile
İzzet
September 12, 2024 2:56 pm
200
Report a Similar Issue