Lost TON and NOT Coins on OKX Due to Address Error—Support Unresponsive
On May 30, 2024, I attempted to transfer my TON and NOT coins from my Telegram wallet to the OKX exchange. Unfortunately, I missed entering the required tag note during the transaction, resulting in the coins not reaching my wallet. I contacted OKX support, and after a 42-day review, they informed me that my TON coins were returned to the main Telegram wallet and that I should contact Telegram officials to retrieve them. However, they claimed that my NOT coins were sent to someone else’s wallet instead of mine.
Like the TON transfer, I sent my NOT coins using the deposit option to the OKX recipient address provided by the system, and the attached screenshot clearly shows the coins were transferred to OKX’s shared wallet. It seems OKX’s employees are holding onto my coins, using the excuse that they were sent to the wrong wallet. I will no longer use OKX for transactions and will continue to file complaints until I recover my assets. My support ticket number is #5441854.
