On May 30, 2024, I attempted to transfer my TON and NOT coins from my Telegram wallet to the OKX exchange. Unfortunately, I missed entering the required tag note during the transaction, resulting in the coins not reaching my wallet. I contacted OKX support, and after a 42-day review, they informed me that my TON coins were returned to the main Telegram wallet and that I should contact Telegram officials to retrieve them. However, they claimed that my NOT coins were sent to someone else’s wallet instead of mine.
Like the TON transfer, I sent my NOT coins using the deposit option to the OKX recipient address provided by the system, and the attached screenshot clearly shows the coins were transferred to OKX’s shared wallet. It seems OKX’s employees are holding onto my coins, using the excuse that they were sent to the wrong wallet. I will no longer use OKX for transactions and will continue to file complaints until I recover my assets. My support ticket number is #5441854.
On May 14, I transferred funds from my Binance account to OKX, but due to a missing tag, the deposit never made it to my OKX wallet. Despite providing all the required information, neither Binance nor OKX has resolved the issue or credited the funds to my account. I’ve been left in a frustrating sit...
Hello everyone. About 40 days ago, a friend of mine transferred Solana (SOL) from their OKX TR account to my Phantom wallet. Despite numerous attempts to get help from OKX customer service, we still haven’t received a proper solution. The transaction is marked as completed on OKX’s end, but the fund...
Although it was my mistake, I sent Ton Coins to the wrong exchange. Binance resolved the issue within two hours by correcting the memo error and returning the funds to OKX. Binance even shared all transaction details (Txid) with me. However, OKX has yet to refund the Ton Coins returned to my accoun...
On July 22nd, I transferred 15,960.24 NOTUSDT from my Binance account to OKX, but OKX never credited the funds to my account nor returned them to Binance. For days, I’ve been given the runaround with no resolution. Typically, if there’s an address issue, the coins should be returned to the sender, b...
OKX has been holding my funds after an attempted transfer to Binance, claiming I made a "wrong transaction" because I didn’t enter the mono code. Even if I missed entering the code, Binance confirmed they sent the funds to OKX, but OKX has not released them. It’s been 4 days, and I’ve received no re...
Comments