Obilet shows ticket but bus is not found, how can I solve this issue?

If Obilet shows a ticket but the bus is not found,

Treat this as urgent — it may be a system mismatch;

Check ticket validity first;

• Verify:
– PNR / ticket number
– Bus company name
– Departure time & station

• Important:
– Sometimes tickets exist in Obilet but not confirmed by the bus company

Contact the bus company directly;

• Call the operator listed on your ticket
• Ask:
– “Is this ticket/PNR valid in your system?”

• If NOT found:
– The ticket is likely not properly issued

Use Obilet support immediately;

• Write:
– “My ticket appears in the app but the bus company cannot find it. I need confirmation or a refund.”

• Include:
– PNR
– Screenshot
– Travel time (urgent)

• Use live support for faster response

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.