I bought a ticket on Obilet but the bus never showed up, what should I do?

If the bus never showed up, this is considered a company-related failure, and you have the right to request a refund through Obilet.

Their policy states that if the issue is caused by the bus company (cancellation or operational problem), your refund request will be reviewed and may be approved.

You should act quickly and contact Obilet via their online assistant, support form, or call center, clearly explaining that the bus did not arrive and you could not travel.

Complaints are typically reviewed within up to 48 hours, so include your ticket number (PNR), date, and evidence if possible.

If the bus was simply delayed, note that delays up to 2 hours can happen, but if it exceeded that or never came, you can request a refund especially if you didn’t board the trip.

If Obilet or the bus company does not resolve the issue, share your concerns or file a complaint on Xolvie to connect with others and find support.