My NSDL Payment Bank support ignores dispute messages, what are escalation options?

If NSDL Payment Bank support ignores your dispute messages;

• Contact NSDL Payment Bank again using all available channels (official email, in-app support, grievance form) and state that your dispute messages have gone unanswered
• Provide your registered mobile number, account details, dispute/transaction ID, dates you contacted support, and screenshots of ignored messages

Ask them to;

• Escalate your case to the grievance or nodal officer team
• Review the dispute details and confirm the actual transaction status
• Provide a written resolution or refund decision

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.