Movistar overcharged me—how can I get my money back?

If Movistar overcharged you and you want your money back,

Check your bill first;

• Verify:
– The charged amount and billing period
– The specific service or fee that caused the overcharge
– Your previous bills for comparison
– Any recent plan or service changes

You can review and download your recent invoices and see the details of each charge in Mi Movistar.

Gather evidence;

• Save screenshots showing:
– The disputed charge
– Your invoice
– Previous bills showing the normal amount
– Any confirmation of a plan change or cancellation

Contact Movistar and file a billing complaint through its customer service channels.

• Request:
– An explanation of the disputed charge
– Correction of the incorrect amount
– A refund or credit for any confirmed overcharge
– A complaint reference number

If Movistar does not resolve the overcharge or refund your money, consider filing a complaint on Xolvie to pursue a resolution.