Movistar cut my internet—how can I restore my service?

If Movistar suspended your internet because of an unpaid bill, check Mi Movistar → Facturas, pay the outstanding amount, and keep the payment confirmation.

Movistar says suspended lines are automatically restored after payment, with its current guidance stating this can take up to 24 hours.

If you have already paid or there is no outstanding debt, restart your router and report the outage through Movistar’s technical-support channels.

Ask Movistar to check whether the suspension is administrative or a technical fault and provide your payment receipt if applicable.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.