Support isn’t responding to tickets and MOBROG isn’t providing a solution — how can I formally escalate the case?

If MOBROG support isn’t responding to your tickets and you want to formally escalate the case:

• Gather all records: ticket number, submission dates, and screenshots showing no response
• Summarize in one clear message the issue, what you’ve already done, and the resolution you expect
• Avoid opening new tickets; always reply within the same thread
• Note how much time has passed since your first contact

Contact them again stating that you are requesting a formal escalation due to lack of response:

• Include your registered email, ticket number, and exact dates
• Attach screenshots proving the absence of a reply

Ask them to:

• Confirm receipt of your complaint and assign a supervisor or new case reference
• Clarify the current status of the issue
• Provide a specific response deadline
• Indicate a direct follow-up channel
• Confirm in writing the resolution or next steps

If the silence continues:

Consider filing a complaint on Xolvie for added leverage.