Meta Pay support never replies to my messages, how can I contact them?

If Meta Pay (Facebook/Instagram) support never replies, open Messenger → Profile → Meta Pay/Payments → Support/Help → Get Help/Contact Us and submit your issue with clear screenshots and transaction IDs; using the official payment support form increases the chance it reaches the right team.

If that doesn’t work, try reaching support through Facebook/Meta Business Help Center (help.facebook.com), selecting Payments/Meta Pay as the issue — you may get live chat or ticket options there.

You can also use Meta’s official social channels (X @Meta or @MetaPayHelp) to ask for support escalation publicly.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.