Mad Muscles Charged for Extra Features Without Clear Confirmation

On February 17, 2026, I purchased the Mad Muscles Tai Chi program through the Apple App Store for $18.99. The app's promotional materials clearly stated that the program was designed for adults 60 years of age and older, with exercises that were easy to understand, simple to follow, and appropriate for seniors. The advertising also stated that users could request a refund within one month if they were not satisfied. However, after I began using the program, I found that the exercises were not suitable for my age group. They were far more difficult than advertised and were neither easy to follow nor practical to perform.

While exploring the app, I also encountered another serious issue. I tapped on several optional programs simply to see what they were, but they were immediately treated as purchases and charges were applied without any clear confirmation or final approval. I later started the refund process and was only able to cancel and receive refunds for those additional in-app purchases. The refund policy did not allow me to recover the cost of the main Tai Chi program, even though it failed to meet the expectations created by the advertising.

I also tried to share my experience through the survey available inside the app. After giving the program one star and explaining why I was dissatisfied, I noticed a feature that seriously concerned me. At the end of the survey, there is a field labeled "code name." Regardless of what users type into this field, the app displays a message saying the name is already in use. The only suggested code name is "5stars." Choosing that suggestion creates the impression that the user has given the app a five-star rating, even when they actually submitted a one-star review. In my opinion, this is misleading, undermines user trust, and could influence reviews in a deceptive way.

Another major concern is the lack of any accessible customer service or direct communication channel within the app. Because of this, I had no practical way to report my dissatisfaction directly to the company. I no longer expect a refund for the main program. Instead, I am sharing this experience to help inform other consumers. I especially encourage people 60 years of age and older to be cautious about fitness programs that make exaggerated or misleading claims, to research such apps carefully before purchasing, and to use virtual payment cards whenever possible to better protect themselves when making online purchases.