Litmatch User Cannot Access Account or $409 Balance

My Litmatch account, which I used for chatting, was banned yesterday without any explanation. At the time my account was closed, I had approximately $409 in balance in the account.

I was only told that my account had been banned, but I was given no explanation as to why it was banned or which rule I allegedly violated. I also cannot access my account or my balance. So far, I have not received any response from the support team regarding the issue or the financial loss I am experiencing through the app.

I request that my account be thoroughly reviewed and, if the ban was issued unfairly, that my account be restored. Otherwise, I request that the approximately $409 balance in my account be refunded to me.