Litmatch Device Blocked on Tecno Spark Go: “Your Device Has Been Blocked” Appeal

I use a Tecno Spark Go Android device and recently faced a serious access problem through Google Play Store with the Litmatch application. On 30 September 2026 at 12:09, when I tried to use Litmatch, I saw a warning on the screen saying “Your device has been blocked. Please change to another device to register” which means my current device is effectively banned from the service. I do not know the reason why my device has been blocked and I have not received any explanation from Litmatch or Google. I have not been informed of any violation or breach of rules and I am unable to use the app on this device because of this block. I request that my device ban be investigated and removed as soon as possible and that my full access be restored. In addition, I would like to be informed clearly about the reason for this block, if there is one, and what I am expected to do to avoid facing such a problem again.