I purchased my LG PC18SQ Dualcool Plus air conditioner last summer, less than a year ago. However, at the beginning of this season, I started experiencing a problem with water dripping from the air duct of the indoor unit. Upon noticing the problem, I contacted the LG call center and was referred to an authorized service center. The service center informed me that this was a chronic problem with LG air conditioners and that there was no solution. They said I should run the air conditioner in “automatic mode/swing” and that if I keep the airflow direction fixed, water dripping due to moisture is normal. Despite the device being under warranty, the issue was attributed to user error, and a service fee of ₺1,000 was requested. In other words, I am being held responsible for the malfunction because I used the air conditioner in the upward direction. I cannot understand this approach. I have never experienced such an issue with other brands of air conditioners that I have used for years and are much more affordable. I am now deeply regretting my decision to choose LG, thinking it would be of higher quality and more reliable. I am unable to use my air conditioner efficiently, and my inconvenience continues. I am requesting a permanent solution to the issue and for the malfunction to be repaired free of charge. However, I have no hope in the authorized service's approach. This situation truly does not befit the LG brand.
I purchased an LG RH10V9PV2W model dryer from an authorized LG dealer 8 months ago, and recently it started leaking water onto the floor while drying. Due to this issue, I called LG service on 11.08.2025. The service team stated that the inside of the machine was dusty and that this caused the water...
About six months ago, we purchased an LG dryer. The plastic filter on the door has deformed, and after sharing images with customer service, we were told it was user error. It seems like we shouldn't use the dryer at all to avoid this issue, given the absurd questions we received: "What did you put ...
My LG SQ18 air conditioner developed a CH38 error. After the issue began, I contacted the authorized service on 04.08.2025 and was directed to return the device. I initiated the return process through LG, but although the product is under warranty, 26 days have passed and I still have not received m...
I purchased an LG washing machine 15 days ago, but from the very first day, water has been leaking from the detergent tray. I contacted customer service, and a technician came to inspect it. However, they claimed there was no issue and charged me ₺500 under the pretense of "user error." The problem...
I purchased an LG air conditioner 4-5 months ago, but it has been completely ineffective at heating. Even in turbo mode, it struggles to warm up a small room, providing no noticeable performance. This experience with LG has been deeply disappointing, as I expected much better from the brand. When I...
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