LG SN4 Soundbar Subwoofer Connection Failure—Unreasonable Repair Cost

Kerem
LG
33

Dear LG Customer Service,

I purchased an LG SN4 soundbar three years ago, and for the past month, I have been experiencing subwoofer connection issues. I contacted LG authorized service, and they informed me that my device is out of warranty. They then stated that the subwoofer's main board needs replacement, quoting a repair cost of ₺4,500. On top of that, I was charged ₺400 just for diagnostics.

A product from a global brand like LG should not experience such a critical hardware failure in such a short time. Additionally, the repair cost is nearly the price of a brand-new soundbar, which makes no sense. As a loyal customer, I find this situation completely unacceptable, and I expect LG to offer a fair and reasonable solution.

Considering LG’s commitment to customer satisfaction, I request that this issue be reevaluated, and a more reasonable repair option be provided. My device is currently at the LG authorized service center in Ümraniye, Istanbul. I look forward to a prompt resolution to this issue.

Comments

Similar Complaints

LG Nanocell TV Stopped Working in Less Than 3 Years

Esra
LG
111

I purchased an LG Nanocell TV on March 19, 2022, expecting it to be a long-lasting, high-quality product. However, less ...

LG 49SJ800V TV Panel Failed After 5 Years and Replacement Costs ₺19,000

Semih
LG
49

Our television, which we started using at the end of 2018, has been experiencing various failures day by day. As I menti...

LG 49SJ800V TV Panel Failed After 5 Years and Replacement Costs ₺19,000

I Got Motor Failure on My LG Fridge After 4 Years

Burcu
LG
41

I bought my LG refrigerator just 4 years ago, specifically because it came with a 10-year motor warranty. I trusted LG t...

Misdiagnosed LG Fridge, Warranty Ignored, Food Spoiled!

Asli
LG
34

My LG fridge broke down. The service replaced the mainboard for ₺5600, but the issue remained. When they returned, they ...