My funds vanished after a deposit on LBank, what steps to recover lost crypto?

If your crypto deposit vanished after sending it to LBank, first verify on the blockchain that the transaction was successful by pasting the TxID/transaction hash into a public explorer and checking network confirmations. Funds aren’t credited until enough confirmations complete.

If it shows success on-chain but still isn’t in your LBank balance, it could be due to a wrong network, missing memo/tag, unsupported token, or incorrect address, which are common reasons deposits don’t show up.

Next, contact official LBank support at [email protected] with your account email, token name, amount, deposit address, and transaction hash so their team can investigate and manually credit or refund the assets if possible.

LBank’s help docs say they can assist with missing deposits or refunds for issues like unsupported networks or missing memos, but recovery isn’t guaranteed and may take time.

If the issue persists, share your experience and file a complaint on Xolvie to seek a resolution.