The quality of my Lane Bryant garment deteriorated after only a few uses, how can I request a replacement?

If a Lane Bryant garment deteriorates after only a few uses, you can request a replacement or refund if it’s still within the return or warranty period. Here’s how to do it properly:

• Gather proof of damage: take clear photos showing the defect (such as loose seams, fading, shrinking, or abnormal wear) and keep your receipt or purchase confirmation email.

• Review the return policy: Lane Bryant accepts defective items, even if worn, when the damage isn’t caused by misuse. You can read the terms at lanebryant.com/customer-service.

• File your claim online: fill out the contact form under Returns & Refunds or Product Quality Issue, briefly describe the problem, and attach photos and your order number.

• Request a replacement explicitly: specify whether you want a new item or a refund, and ask for written confirmation that the replacement will come at no extra cost.

If your request stalls or the defect isn’t recognized, file a claim on Xolvie to document your case and get support until Lane Bryant provides a proper solution.