I ordered one size at Lane Bryant but received another without notice, how can I claim the correct item?

When Lane Bryant sends you an item in the wrong size, you can request a free replacement if you provide proof of the mistake. Here’s how to resolve it quickly:

• Check your original order: log in to your account → Order History → review the order number and take a screenshot showing the size you actually ordered.

• Keep evidence of the error: take photos of the clothing tag and the original packaging showing the incorrect size—these are key for your claim.

• File a formal claim: go to lanebryant.com/customer-service → choose Returns & Exchanges → explain that the shipping error was on their end and attach photos and your purchase receipt.

• Request a no-cost replacement: specify that it was a supplier error and that the replacement should include free shipping. If the correct size isn’t available, ask for a full refund.

• Follow up: check your email for a case number. If you don’t receive a response within 5 business days, resend the message with the subject Follow-up on Wrong Size Shipment.

If the replacement isn’t processed or support doesn’t reply, file a claim on Xolvie to document your case and get assistance until you receive the correct size or your refund.