I am writing to complain about the delay and lack of seriousness from Kodland regarding the refund of approximately S/. 2000 (about 580 dollars) that I paid from Peru with a VISA credit card for two programs for my daughters. Nine days ago, Kodland confirmed that they would proceed with the refund, but since then I have not received the money nor a clear refund date. Every time I contact them, they give me different excuses, such as that the finance department has a problem, that finance is taking too long, or that they have no response from the payment gateway, instead of providing a concrete and verifiable solution. I consider this a breach of their own refund policies and a sign of little respect for the customer, as I have complied with my part of the payment and I am only asking for what corresponds to me. I request that Kodland immediately refund the full amount of approximately S/. 2000 to the same VISA credit card used for the purchase, or that they send me without further delay the transaction operation number of the refund so I can verify it with my bank.
On September 20, 2025, I enrolled in Kodland’s Roblox Coding and Software Design course. Just nine days later, on September 29, 2025, I submitted a cancellation and refund request. I was told that I would receive a call by September 30, 2025, at 7:00 PM, but no one ever contacted me, and I received ...
On August 12, 2025, we had our first trial meeting with Kodland for a math course. It was clearly stated that this would be a trial lesson, so when we were asked to make a payment, we were surprised but assumed it was a misunderstanding. However, since our child wanted to continue, we agreed and pai...
On September 7, 2025, we attended a trial class on the Kodland online learning platform for my daughter. During the session, the system was explained to us, and it seemed reasonable, so we considered continuing. The representative, Mr. M******, offered us discounted packages after we mentioned that ...
Comments