JazzCash Withdrawal Marked Success but Not Received

I made a withdrawal of 90,000 from Woodenstar Game to my JazzCash account on 27-06. In the Woodenstar Game system, the withdrawal status appears as “success” but the money has still not been credited to my JazzCash account. I contacted support and was told that the delivery time would be 7–14 days, but this period has now passed and I still have not received my money. This situation is causing me serious concern because a high amount is pending and I have no clear information about where it is. I request that my 90,000 be immediately transferred to my JazzCash account or that I am clearly informed about the status of this transaction and any possible problems, and that my victimization be resolved as soon as possible.