JazzCash Transfer Successful but Not Credited

I used the JazzCash mobile wallet to wallet service on 21-09-2026 to transfer 1,000 rupees. The amount was sent from my U Paisa account registered in the name of Shams B*** on number 03333476*** to my JazzCash wallet registered in the name of Kaneez F*** on number 03097762***. After making the transaction, I received an SMS and an email confirmation from U Microfinance Bank/JazzCash stating that the transfer of 1,000 rupees to Kaneez F*** was successful. However, despite this confirmation, the amount has not been credited to my JazzCash wallet account, and my JazzCash balance has not increased by 1,000 rupees. I also have the JazzCash transaction history showing that the 1,000 rupees has not arrived in my JazzCash wallet, as well as my account statement supporting this. I am attaching the screenshot of the confirmation email that clearly shows the successful transfer of 1,000 rupees to my number and name. I request that the missing 1,000 rupees be refunded to me or correctly credited to my JazzCash wallet as soon as possible, and that I be informed in writing of the outcome of this issue.