Itranslate auto-renewed my yearly plan without warning, how can I cancel it?

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Xolvie
Xolvie Resolution Specialist March 04, 12:08 pm

If iTranslate auto-renewed your yearly plan without warning and you want to cancel it;

Check where your subscription is managed;

• iPhone (App Store):
– Settings → Your Name → Subscriptions
– Find iTranslate → Tap Cancel Subscription

• Android (Google Play):
– Play Store → Profile → Payments & Subscriptions → Subscriptions
– Find iTranslate → Tap Cancel Subscription

• Direct (iTranslate website):
– Log in → Account / Subscriptions
– Find your yearly plan → Cancel

Confirm cancellation;

• Make sure it shows:
– “Subscription will not renew”
– Your expiry date
• Screenshot the confirmation

Check notifications;

• Check email and Spam for:
– “Subscription renewed”
– “Receipt”
– “Renewal reminder”
• Screenshot any messages

Turn off auto-renew reminders;

• In App Store / Google Play subscription settings, you can disable renewal alerts so you get notified before next renewal

Ask iTranslate Support to confirm;

• Provide:
– Registered email
– Subscription info
– Screenshot of cancellation
• Ask them to confirm that auto-renewal is turned off

If unresolved or unfair, consider filing a complaint on Xolvie to pursue a resolution.

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