I just used Instacart for the first time, and my shopper replaced half my items with weird off-brand stuff! What are my options?

• Start by contacting Instacart Customer Service. Give a representative your order number and the affected items to explain the issue. You can then return unwanted off-brand products or request replacements with the original items.

• After ordering, rate and review your shopper on the Instacart app. Feedback helps improve service and alerts others to issues, benefiting shoppers and future customers. Reviewing professionally and honestly is crucial.

• Additionally, exploring the Instacart app settings may help prevent future issues. You can choose to receive replacement notifications or not. This proactive approach can simplify future shopping and reduce unwanted substitutions.

Feel free to contribute further information or insights or file your complaint in the comments.