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Il Makiage

Il Makiage Logo
Il Makiage

Complaints

5 complaints
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Cancellation Request Of Il Makiage

5

For some time now Il Makiage has been repeatedly charging my account, even though I am not using any product or service ...

Il Makiage Power Lift Plumping Cream Try Is Disappointing

May 23, 2024 11:22 PM42

I was hoping for softer, more hydrated skin and better results when applying makeup when I bought the Power Lift Plumpin...

Il Makiage Discount Code Didn't Work For Woke Up Like This Foundation

May 22, 2024 11:45 PM10

I had my heart set on the Il Makiage WOKE UP LIKE THIS foundation for some time now, when I discovered that had discount...

Il Makiage Lip Service Gloss Sticks Bad

May 21, 2024 11:23 PM18

Makeup is important for us, you should know that, that’s how I snagged your Lip Service Gloss in "PDA" for that perfect ...

Il Makiage Power Camo Redness Soothing Primer Results Disappointed Me

May 21, 2024 12:28 PM24

The power camo redness defense age & redness control soothing primer treatment I recently bought really let me down, whi...

Brand Overview: https://www.ilmakiage.com

IL MAKIAGE is a technology-focused direct-to-consumer beauty and cosmetics brand originally founded in 1972 by Ilana Harkavi and relaunched in 2018 by Oran Holtzman and Shiran Holtzman-Erel. The brand is owned by the consumer-tech company ODDITY Tech Ltd. (operating as IM Pro Makeup NY LP) and is widely recognized for incorporating proprietary machine learning and algorithmic matching tools into online makeup shopping.

Contact Info

Customer Support Email: [email protected]

Phone Number: No official customer service phone number is publicly provided by the brand. Customer service inquiries are managed exclusively through email and online chat via the official website.

Industry and Operations

IL MAKIAGE operates within the digital beauty and e-commerce cosmetics industry. The company centers its direct-to-consumer business model around proprietary artificial intelligence, including shade-matching algorithms designed to help consumers select complexion products remotely.

  • Complexion Cosmetics: Liquid foundations, concealers, primers, contours, and setting powders.
  • Eye and Lip Makeup: Mascaras, eyeliners, brow products, lipsticks, and lip glosses.
  • Application Tools: Makeup brushes, blending sponges, and applicators.
  • Business Model: E-commerce direct sales driven by a signature "Try Before You Buy" trial program and recurring auto-replenishment subscription services.

User Sentiment

Consumer feedback across independent review boards and consumer watchdog forums shows widespread dissatisfaction regarding subscription practices, billing terms, and returns.

  • Trial Charges and Billing Confusion: Users frequently report unexpected full-price charges following the "Try Before You Buy" trial period, often caused by strict return timeframes or misunderstandings regarding payment authorization holds.
  • Unintended Auto-Replenishment Subscriptions: A substantial number of complaints involve shoppers unknowingly getting enrolled in recurring auto-delivery programs, resulting in unauthorized repeat charges for items they did not intend to reorder.
  • AI Shade Inaccuracies: Many buyers complain that the foundation shade recommended by the online quiz does not match their skin tone, with multiple reports of formulas oxidizing or turning orange after application.
  • Lack of Direct Phone Support: Shoppers often express frustration over the inability to reach a live representative by phone, noting delays and generic automated responses when communicating through email.
  • Return and Refund Complications: Customers frequently cite difficulties navigating the online return portal, returning items before trial deadlines expire, and obtaining timely refunds.

Share Your Experience

If you’ve experienced issues with https://www.ilmakiage.com, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.