Huobi Global (now HTX) restricted my account after a large transfer, how can I verify and unlock it?
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Xolvie Resolution Specialist April 22, 2025 4:13 pm
To unlock your account, first log in and complete the Security Questionnaire, which confirms your identity and transaction information.
This allows Huobi to assess the validity of your transfer and is the first step toward eliminating limitations.
After submitting the form, the review procedure usually takes 3-5 business days. You may be required to provide extra documentation, such as proof of cash or identification verification.
To avoid delays, make sure all papers are clear and up to date, and send them using the official support portal.
Keep an eye on your account messages and email for any follow-up inquiries.
For faster help, email Huobi support at [email protected] or start a live chat at huobiglobal.zendesk.com.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
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