Brand Overview: Highway to English
Highway to English is an online language academy specializing in English as a Second Language (ESL) instruction. Founded in 2008, the platform is owned and operated by eTeacher Group (eTeacher Ltd.), an international educational technology company established in 2000 by Boaz Binnun and Yariv Binnun.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: +1-646-712-9343
Industry and Operations
Highway to English operates in the e-learning and language education sector, providing remote English language training to students across the globe through live video classrooms led by native English-speaking teachers.
- Multi-Level Learning: A five-tier curriculum taking students from complete beginner (Level A) to advanced proficiency (Level D).
- Business English: Specialized modules targeted at working professionals looking to improve workplace communication, presentation skills, and resume writing.
- Accent and Pronunciation Training: Targeted lessons designed to help non-native speakers master natural American pronunciation, stress, and intonation.
- Live Small-Group and Private Classes: Interactive virtual classrooms allowing real-time interaction, speaking practice, and direct feedback from instructors.
- Skill Assessments: Placement assessments to evaluate student fluency and determine appropriate class placement.
User Sentiment
User feedback for Highway to English reflects mixed experiences, with learner satisfaction often dependent on class scheduling and administrative interactions. While students value instruction from native speakers, critical reviews commonly focus on subscription policies, customer support responsiveness, and scheduling flexibility.
- Scheduling and Availability Limitations: Difficulties finding class time slots that match individual schedules, as well as complications when attempting to pause or freeze lesson packages.
- Cancellation and Refund Obstacles: Dissatisfaction with rigid cancellation policies and prolonged processes when requesting refunds or terminating ongoing agreements.
- Billing and Renewal Disputes: Complaints concerning recurring subscription charges and unexpected billing terms following initial trial or promotional sign-ups.
- Customer Service Responsiveness: Delays in receiving replies from customer care channels when addressing administrative, technical, or financial issues.
Share Your Experience
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