I can’t use my Hardee’s rewards—what’s the best way to fix this?

First check that you are signed into the correct My Rewards account and that the reward has not expired or been removed.

Hardee’s allows one reward or offer per order, and rewards may only work at participating locations; delivery through third-party services such as Uber Eats, DoorDash, or Grubhub is not eligible for rewards.

For an in-store purchase, open the reward in the Hardee’s app and select “Redeem at Restaurant” to display the QR code before paying.

If the reward still will not work, contact Hardee’s Guest Relations through its official contact form and provide your account details, reward information, and screenshots of the error.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.