GoodShort Subscription Unusable Due to Recurring Network Error

I am writing to report a recurring problem with my Goodshort.com subscription in New Zealand, which continues despite the weekly deductions being taken from my account. I have a weekly subscription of $36.99, and for the entire paid weeks I frequently cannot watch anything, because the app keeps showing a “Network connection error. Please check your network settings and try again.” message. This has happened again since yesterday around 8 p.m., and it also occurred about three weeks earlier for a whole paid week. During these times I am unable to use the service I am being charged for. I have already tried several steps on my side, including reloading the app and trying to log in via Facebook, Google, and email, but nothing has solved the problem. I contacted Goodshort.com customer service and only received a generic email response, which did not fix the issue or offer any real support. My account email is marie***[email protected], and the customer numbers I have are 150714*** and 217312***. I request that you either fix this network connection problem permanently so I can use the service I pay for, or refund the weekly subscription fees for the periods when the service was not usable due to this error.