GoDaddy Account Locked After Requesting a Hosting Refund

I purchased a new domain name and web hosting package through GoDaddy. One to two days after the purchase, I decided that the hosting package would not meet my needs. Since I had not used the hosting at all, I contacted live support and clearly explained that I wanted to return the hosting package and purchase a VPS instead.

The live support representative guided me through specific steps and told me how to request a product refund. I followed the instructions and clicked the “Refund” button in my account panel. At that exact moment, my entire account was suddenly blocked without any explanation. Even though I had only told the representative in the live chat that I wanted to request a product refund, they asked me to confirm the action again and presented it as a very simple process. If this action was critical enough to result in my entire account being blocked, it is unacceptable that this was not clearly explained beforehand and that my account was unfairly locked because of their incorrect guidance.

When I explained the situation, I was told that the problem was caused by their own system, and I asked for help. Initially, the representative put me on hold, saying, “I’ll take care of it right away, just give me five minutes.” However, after keeping me waiting for approximately 35 minutes, they ended the conversation by saying that my account would be restored within 90 minutes. The 90-minute period passed, but my account was still not restored.

Later, I was asked to submit highly sensitive personal information, including my bank card and ID card, with certain portions covered. Despite my security concerns, I provided all the requested documents in full, and I was told that I would receive a response within 24 hours. However, when I contacted them again after 24 hours had passed, I was told that the timeframe had now been extended to 72 hours, and the issue still had no clear resolution.

I am experiencing serious inconvenience because my account access was blocked due to their own incorrect guidance, I have been given evasive responses for days, and the process keeps being delayed. I demand that GoDaddy immediately restore access to my account, refund the cost of the web hosting package I purchased, and appropriately compensate me for the time I have lost and the inconvenience they have caused.