Free Fire ID Banned After Network Errors and High Ping

I am writing regarding my Free Fire account with the in‑game nickname “كمندوس” and player ID 116865626, which has been banned for about a month. I suddenly lost access to my account and have been unable to log in since then. When I try to enter the game, I see error windows in Arabic stating that the network is busy, that there is a connection problem, that the ping is high and that the account data cannot be retrieved, and I cannot access my account at all. This situation is caused by my unstable internet connection and is a technical problem, not any attempt to cheat or violate the rules. I am attaching screenshots that show the Arabic error messages I receive in the game. I contacted Free Fire support about this situation, but they did not give me any clear explanation or details about the ban or how exactly it is connected to these internet interruptions. I request that my account be checked in detail, that I be informed clearly of the exact reason for this ban and how it is related to the constant internet disconnections, high ping and network busy errors, and, if there is no real violation, that my account “كمندوس” with ID 116865626 be reactivated so that I can access my game again.