Stranded with Garanti BBVA's Insured Loan

I took out an insured loan from Garanti Bank and eventually lost my job. Every month, insurance premiums were deducted from my account, but no payment was made when required. They demanded cash payment within one day and threatened legal action if not paid. I received an email without prior notice informing me that my account had been transferred to a debt collection agency for the past two months. Despite having unemployment insurance, no financial assistance was provided. What's the purpose of my insurance? I've been paying monthly insurance premiums, so what's the point of this insurance? If assistance is not provided, I intend to file a complaint with CIMER.