I really don’t understand Garanti BBVA. I closed my advance account, paid the outstanding balance with interest, and thought everything was settled. Now, after about a month and a half, they’re telling me that my account remained open and additional interest accrued. This is completely unfair. On top of that, they’re asking me to visit a branch to sort it out. As someone with a full-time job, how do they expect me to take time off just to fix their mistake? I’m a salaried customer, yet instead of providing a proper solution, they’re making things unnecessarily complicated. If this issue isn’t resolved fairly, I’ll have to consider switching banks. I expected better service, but this has made me reconsider my trust in them.
Garanti BBVA did not keep the promise it made to me through its mobile app. I was offered a loan at a 2.94% interest rate and was told I needed to visit a branch to complete the process. However, when I went to the branch, they said the interest rate was actually 5.59%. I had to take unnecessary lea...
Garanti BBVA closed my advance account without consulting me. Leaving me stranded when the community needs money the most. I advise against trusting and working with this bank, which only provides service when you have money in your account. There are many excellent banks in our country that provide...
I want to share my experience with Garanti BBVA. I have been a customer of this bank for several years and always adhered to payment deadlines for my loans. Last year, because I was two days late on my credit card loan payment, they restricted several features, such as cash withdrawals and money tra...
I can’t log into my Garanti BBVA account. The login screen doesn’t appear at all, and when I tap on “Personal,” nothing opens. This is the first time I’ve encountered such an issue, and it’s extremely frustrating. Please fix this problem as soon as possible—I’m really fed up with it. When I call cus...
I had just ₺10,000 remaining on my Garanti BBVA credit card, and I ensured that all my payments were punctual. Even so, without failing to meet the deadline for the final payment, my account was hit with an extra ₺850 interest fee. This charge seems unjust to me, as I intended to settle the remainin...
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