I enrolled in Garanti Bank's +6 installment campaign for school payments through the mobile app. After completing the school payment, I realized that the interest-free 6 installments were not applied. I contacted Garanti Bank’s customer service, and they informed me that my participation in the campaign was visible and that they had created a request. However, when I spoke to another customer service representative, they said that I had not enrolled in the campaign. The fact that everyone is providing different information is really confusing. Why should I have to pay an interest of ₺45,000 because of the bank’s negligence? I will pursue my rights regarding this issue to the fullest and share the problems I’ve experienced on every platform, as I am considering ending my relationship with Garanti Bank.
We made an educational payment with my spouse's Garanti Bank credit card, taking advantage of the campaign offering 6 installments at the cash price. We also saw in the app that we benefited from the campaign. However, 2-3 days later, the statement arrived, and the entire balance was shown as a sing...
Garanti Bank changed the date of the loan installments without my knowledge. And the loan that should have been 5 installments is shown as 6 installments. There are 2 installment payments in March. When I went to the Kadıköy branch, they said this is a business house and you are expected to pay the ...
Garanti Bank’s credit line customer service repeatedly contacted me, claiming to offer special deals to help pay my existing Advance Account debt by splitting it into installments. My debt was first split once, then I was offered to split the remaining ₺25,000 into 6 installments with a ₺30,000 repa...
I applied for a Troy card to take part in Garanti Bank's 9-installment campaign for education payments through the BonusFlaş app. I received my card on October 30 and activated the campaign via BonusFlaş on the same day. I made the payment on October 31. Afterward, when I checked the campaigns I par...
Between May 1 and May 31, 2024, Garanti Bankası advertised that spending 1,500₺ with a Bonus card would earn a 250₺ Bonus. I joined the campaign via the BonusFlaş app and made the necessary purchases. The app indicated I had earned the 250₺ bonus, which was supposed to be credited in June. When no b...
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