Between May 1 and May 31, 2024, Garanti Bankası advertised that spending 1,500₺ with a Bonus card would earn a 250₺ Bonus. I joined the campaign via the BonusFlaş app and made the necessary purchases. The app indicated I had earned the 250₺ bonus, which was supposed to be credited in June. When no bonus appeared, I contacted live support on June 10, 2024, only to be told by a representative that my participation was invalid because I had made installment payments. Nowhere in the promotion does it state that installment payments are not allowed. This is absurd. I fulfilled my part by spending 1,500₺, yet Garanti Bankası failed to deliver on their promise. This experience has been highly disappointing, and I will cancel my credit card and never use their services again.
The Garanti Bank Retirement Pension Transfer Promotion Campaign misleads people and fails to fulfill its campaign commitments properly. In this regard, Garanti Bank is once again causing hardship for retirees. On 26/04/2025, I applied through the mobile app to transfer my pension to Garanti Bank. To...
I applied for a Troy card to take part in Garanti Bank's 9-installment campaign for education payments through the BonusFlaş app. I received my card on October 30 and activated the campaign via BonusFlaş on the same day. I made the payment on October 31. Afterward, when I checked the campaigns I par...
On 24.09.2024, I made a ₺1500 purchase from Hepsiburada. I was originally going to spend less, but in order to earn ₺125 bonus from Garanti Bonus, I used ₺500 bonus. I think it was about 10 minutes after the purchase, around 21:27, when I called Garanti customer service and said that my bonus hadn't...
I enrolled in Garanti Bank's +6 installment campaign for school payments through the mobile app. After completing the school payment, I realized that the interest-free 6 installments were not applied. I contacted Garanti Bank’s customer service, and they informed me that my participation in the camp...
I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I suc...
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