I have a Garanti BBVA credit card, and despite having it in my possession, it has somehow been copied. During the night, after 20 transactions, a total of ₺30,000 was withdrawn under the name "Personal Services" on Facebook. The last transaction I attempted online was blocked because my card was set to not allow internet transactions.
How is it possible that my card, which is supposed to be disabled for online use, can still have money withdrawn without my approval under such a vague description? I am sharing some of the transactions, each amounting to ₺1,500, along with my message regarding the failed online purchase due to lack of approval.
Should I hire a night watchman to guard my card, wondering if it has been copied? I am seeking immediate assistance with this issue.
On May 7, 2025, an unauthorized withdrawal of ₺5,000 was made from my virtual card via Garanti BBVA’s internet banking. On the same day, two additional virtual cards were created without my consent, and another ₺10,000 was withdrawn—bringing the total unauthorized amount to ₺15,000. Although the ban...
On 09/04/2025, a total of ₺15,000 was charged to my Garanti Bank virtual card in three separate transactions of ₺5000 each, all without my knowledge. I did not create this virtual card—it was generated without my consent. I filed a dispute for these unauthorized charges, but Garanti Bank responded t...
I am a customer of Garanti Bank, and I recently found out that a virtual credit card, a supplementary card, and a primary card were issued in my name without my knowledge or consent. Unauthorised transactions amounting to ₺20,000 were carried out using these cards. I reached out to the bank right aw...
Although my Garanti BBVA credit card was set to block all mail order transactions, a charge was made without my approval due to a security vulnerability. As a result, my card was cancelled. I requested a new card and clearly stated my current address, yet the bank sent the card to my old address via...
Hello, Today, I received multiple notification messages from Garanti Bank. I immediately called the bank, suspecting that unauthorized transactions were happening. They advised me to close my card, which I did. However, when I asked if they could cancel the transactions, they said they didn't have t...
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