Garena Free Fire Max Account Access Blocked Despite Investing

I have been trying to get support for my Free Fire Max account for three years, but I still haven’t received any resolution. I am incredibly frustrated with Garena's lack of assistance. Whenever I attempt to log in to the support site and enter my account ID, the system doesn’t allow me to proceed. I have invested a significant amount of money into this game and am now unable to access my account. This has left me feeling ignored and deeply dissatisfied as a loyal player. I urgently request Garena to review my message, fix this issue, and restore my account. Please provide a prompt resolution to this ongoing problem!