FlickReels charged me but locked episodes, how can I get full access back?

If FlickReels charged you but episodes are still locked,

• Check your subscription status first;

– Go to App Store / Google Play → Subscriptions
– Make sure FlickReels shows “Active”
– Confirm you were actually charged

– Some users report being charged but still locked out

• Fix account or sync issues;

– Log out and log back in
– Restart the app/device
– Update the app
– Use “Restore Purchases”

– Wrong account = no access even if paid

• Verify coins vs subscription;

– Some content requires coins even with a plan
– Check if your balance is enough per episode

– Users report coins running out despite payment

• Fix app glitches;

– Clear cache (Android)
– Reinstall the app
– Check internet connection

• Contact support;

• Write:
– “I was charged but episodes are still locked. Please restore my access immediately.”

– Attach:
– Payment receipt
– Screenshot of locked content

• Request refund if needed;

– Apple → request via Apple
– Google → request via Google Play
– Direct → ask FlickReels support

If access isn’t restored, dispute the charge with your bank and file a complaint on Xolvie to push for resolution.