Files Editor started a subscription I didn’t expect—how can I cancel it?

If Files Editor started a subscription you didn’t expect,

Review your subscription first;

• Check:
– Your App Store or Google Play subscription settings
– Whether Files Editor shows as active or renewing
– The subscription start date and first charge
– Every Apple or Google account you may have used to subscribe

• Confirm:
– Auto-renewal is disabled
– You're checking the account linked to the original purchase
– There isn't another Files Editor subscription under a different account
– You received confirmation that cancellation was completed

Gather evidence;

• Save screenshots showing:
– The unexpected subscription
– Your cancellation status
– The charge and transaction details
– Your Apple or Google purchase history

• Keep:
– Transaction IDs
– Payment receipts
– Subscription start date
– Cancellation date
– Previous support conversations

Contact Files Editor support;

• Request:
– Immediate cancellation of the unexpected subscription
– Confirmation that no future charges will occur
– A refund review for the unexpected charge
– An explanation of how the subscription was activated

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.