FamPay Recycled Mobile Number Still Linked to Previous User – KYC Blocked

18

Dear FamPay Team, I am facing an issue with the FamPay app linked to my current mobile number +91 7051591***. This SIM card was previously used by someone else and was later recycled and re-issued to me by my mobile operator. The SIM is currently active and in my possession. However, in the FamPay app, my mobile number is still showing the previous user’s name and details instead of mine. Due to this, I am unable to link my own Aadhaar card and complete my KYC registration with my correct name on this number. I kindly request you to remove or clear the old user’s FamPay account and data associated with the mobile number and release it so that I can freshly register this number with my own details and complete KYC. I would be grateful if you could resolve this at the earliest so that I can use FamPay services without any issues.

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