Exness says that they cover the fees for most payment systems so that their clients don't have to pay extra.
It's best to talk to Exness customer service directly about this problem. You can email them at [email protected] or call them at +357 25 008 105.
They give help 24 hours a day, seven days a week in English, Chinese, and Thai, among other languages.
When you call support, be sure to include dates, amounts, and any account information that is relevant to the transaction. This will help them look into the situation more thoroughly and make it easier if they need to refund the unexpected fee.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
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