Evri delayed my parcel, how can I get it delivered?

If Evri delayed your parcel and you want it delivered,

Check your parcel status first;

• Verify:
– Your 16-digit tracking number
– The latest tracking update and expected delivery date
– Whether a delivery attempt has already been made

If the parcel has been delayed for more than 7 days, Evri advises contacting the sender so they can investigate the parcel with Evri.

Contact Evri if you need an update;

• Provide:
– Your tracking number
– The name on the parcel
– The email address used for the order

You can use Evri’s chat service to request an investigation or contact customer service about the delay.

If the parcel remains undelivered, contact the retailer or sender and request that they investigate the delay and arrange delivery or another appropriate resolution.

If Evri does not resolve the delivery issue, consider filing a complaint on Xolvie to pursue a resolution.