Trouble Redeeming My Prepaid Laser Hair Removal Sessions at Estetik International
In 2019, I purchased a 6-session, 4-area laser hair removal package from Estetik International. When I bought the package, the representative assured me that there was no time limit and that any unused sessions could be redeemed at any time. However, when I called in 2023 to schedule an appointment, Estetik International's patient rights department informed me that my package had expired and that I could no longer use the remaining sessions. I emailed Estetik International to address this issue but received no response. I mentioned that I am a government employee when purchasing the package and could not complete all the sessions. I would like to use the remaining sessions that I have paid for.
Dear valued customer, first of all, we, as the Estetik International family, would like to thank you very much for your sincere feedback. The feedback you have provided will be meticulously investigated by our patient rights department and you will be contacted as soon as possible. If you have any questions or suggestions regarding the issue you have raised, you can reach our customer relations unit or patient rights unit at [email protected]. We wish you healthy days.
Unfortunately, I still haven't been called; I'm waiting to be called...
