I deleted my old Eneba account today specifically so that I could use my phone number on my new account. However, when I try to add or verify my phone number on the new account, I receive the following message: “Due to technical reason, we can't register your number. For more information, please create a ticket.” After seeing this message, I created a support ticket as instructed, but I have not received any response so far. Because of this technical issue and the lack of feedback, I am currently unable to use my phone number with my new Eneba account. I kindly request that my phone number be released from any old or deleted accounts and successfully linked to the new Eneba account that I am currently using, or that you fix the technical problem preventing my number from being registered as soon as possible.
I can’t log into my Eneba account because I accidentally removed 2FA and no longer have access to my authentication codes. Now, I am completely locked out and unable to recover my account. My registered email is g***********@outlook.com**, and my phone number is linked, but I still can’t regain acce...
I purchased a Valorant points gift card via Eneba on 01/03/2026 to use on my Riot/Valorant account registered in Portugal. The product was also listed on Eneba as being for Portugal. On the same day, 01/03/2026, I tried to redeem the code, but it did not work and could not be activated on my account...
On January 30, 2026, I purchased a gift card from Eneba, but when I attempted to redeem it, I discovered that the code had already been used. I am based in Nigeria and tried to redeem the code through Cardtonic, where it was confirmed that the gift card was invalid because it had been previously red...
On February 9, 2026, at around 8:55 PM, I attempted to purchase an application on Eneba using my TEB bank salary debit card. I made two separate payment attempts. In both cases, the screen displayed a “transaction failed” message. However, despite the failed transaction notices, my bank account sho...
I purchased a Roblox gift card from Eneba on 18.01 with order number o-y4qyrae for 12,10 €. When I tried to redeem the code on Roblox, it did not work. Because of this, I opened a support ticket with Eneba, but I have not received any response from customer support for about a week. I am disappointe...
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