On August 30, 2025, I purchased a Samsung Galaxy A13 phone in Cyprus, but when I try to install the eFootball game via Google Play, I receive an “incompatible device” warning. The game runs perfectly on my previous phone and on other devices, but it won’t install on this new one. I haven’t experienced this issue with any other app. I have also installed all available software updates on the device.
I am currently using the phone in Turkey, and this problem has been occurring since the first day I bought the device. I request that Samsung resolve this compatibility issue so that eFootball can be downloaded and played properly on my phone.
On October 16, 2026, I made an in-game purchase worth 3,699 TL in eFootball 2026 Mobile, but although the payment was successfully deducted from my bank account, the purchased item never appeared in my game account. I received no error message during the transaction, and even after restarting the ap...
I am using a Vivo V3 Android phone, and since the last eFootball update, the game has been constantly hanging and freezing every time I play. Before this update, I was able to play without this problem, but now the game becomes unplayable after the update. I have not yet contacted customer support, ...
I purchased the Camon 30 Pro smartphone about a month ago, and shortly after setting it up, a system update was pushed to the device. Since installing this update, I’ve experienced a frustrating issue specifically while playing eFootball. The game’s FPS (frames per second) is now capped and never ex...
I would like to report a serious issue with E-Football 2025. My mobile account was deleted without any warning about a week after the most recent update. Unfortunately, this isn’t the first time it has happened — a total of three different accounts I’ve used have been deleted in the same way. In my...
In eFootball 2025, I’ve been unable to complete any purchases for days. Every time I try to buy something, I get the same message: “Try a different payment method.” I’ve already tried multiple valid cards, updated my payment info, restarted the app, and even reinstalled the game—but nothing has work...
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