Can’t Start eBay Return for Ray-Ban Sunglasses

As a customer under the username ha750717, I purchased a pair of Ray-Ban sunglasses on eBay. However, when I tried to open a return request for this item, I have been unable to do so through the system for approximately three months. When I access the return page, it only shows “item in transit,” and because of this, I cannot start the return process.

I contacted eBay via email regarding this issue, but I was not given clear information, the problem was not resolved, and I am still unable to open a return request in the system. Due to this ongoing issue, I am experiencing financial hardship.

I am requesting a refund of the amount I paid for the Ray-Ban sunglasses and that my return case be properly opened and processed through the system without further delay.