While emptying the dust container of my Dyson V12 device, the silicone gasket inside and the plastic frame around it jumped out of it and unfortunately it cannot be installed and in this case the vacuum cleaner cannot be used. The fact that this part, which we cannot even reach without being subjected to any impact, becomes unusable, creates a question mark about product quality and damages our belief in Dyson quality. When I ask for support from customer service on the subject, they say that I should buy the complete dust container, which is a relatively expensive part. Instead of helping, customer service is persistently trying to sell the complete part I don't need. I would like to express my discomfort regarding the subject and my complaint about the Dyson brand. As someone who uses their after-sales products, in my opinion, they remained in the class in terms of customer satisfaction. I am of the opinion that I should give a chance to other brands for after-sales support in my future purchases. Best regards.
I have an unresolved complaint about my Dyson V11 product. The silicone inside the dust container fell off, and we couldn't reattach it. When I contacted Dyson, they told me that the dust container needed to be repurchased. However, the product is never back in stock, and we are facing difficulties....
I purchased a Dyson V12 Extra just one month ago. Within a month, the silicone parts, known as "daisy," detached from the motor section. I contacted Dyson customer service, who requested images of the product and instructed me to send it back to them. After sending it, I received the same product ba...
I purchased a Dyson V12 vacuum cleaner just a week ago, and the dustbin doesn’t fit securely. I contacted customer service, and they dismissed the issue, saying it was "normal" and due to flexibility. However, after reading other complaints, I discovered many users experienced the dustbin opening on...
I own a Dyson V15 cordless vacuum and have always taken great care of it. Recently, I removed the dust bin to clean it—exactly how it’s shown in the MyDyson app. However, while doing this, the rubber seal (gasket) inside the bin came off. I contacted support expecting a simple fix, but instead, I wa...
I purchased a Dyson V12 vacuum expecting long-term quality, but right from the start, I noticed that the silicone seals on the sides of the body were coming loose. At first, I tried to overlook it, but now it’s clear that the vacuum is also leaking air, which directly affects its performance. Durin...
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