Dramawave Weekly VIP Pro Still Charged Over $100 After Cancellation
On 18 June I started using the Dramawave subscription service. I later cancelled my subscription in the app, and the Dramawave screens clearly showed that my “Weekly VIP Pro” / “VIP Subscription” had been terminated and would end on 25 June. Despite this, Dramawave kept charging me after I unsubscribed. I have attached screenshots from the Dramawave app showing that my subscription was cancelled and had already ended, as well as the automatic payment authorisation created through AlipayHK. Even though the membership was shown as expired, more than 100 USD has been taken from me in total via AlipayHK due to these ongoing charges. I request an immediate refund of all amounts wrongfully charged after my unsubscription was confirmed and visible in the app, and I also request that my subscription and any related automatic payment authority be completely cancelled so that no further payments are taken from me.
