My Dramanivo subscription is still active despite requesting cancellation; what should I do?

Locate your initial signup confirmation email to identify whether billing was processed via an app store or a merchant provider like Paddle or Stripe.

Most subscription platforms leave account features active until the end of the paid billing period, but the status must explicitly display "Canceled" or "Will not renew".

If the account remains actively scheduled for renewal, manage the mandate directly through the payment processor’s buyer portal or your Apple ID / Google Play subscription settings.

Send a formal cancellation notice to customer support via email and retain timestamps and screenshots of your request as legal proof.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.