DraftKings suspended my account after a big win, and customer support isn’t responding. How can I resolve this?

Take the following steps to deal with this problem:

Learn about the most common reasons why accounts are suspended: DraftKings may close accounts that have problems with verification, are thought to be fake, or are in violation of their terms of service. It is important to read their rules to find out why your account might have been suspended.

Get in touch with DraftKings' customer service:

Chat: To get help right away, go to the DraftKings Help Centre at https://help.draftkings.com/hc/en-us/articles/4405223880339-How-do-I-contact-DraftKings-Customer-Support-US and use the live chat tool.

You can also send an email to [email protected] with information about your account and a clear statement of the problem.

Ask for a reply: If you're a customer of their U.S.-based sportsbook or casino, you can use the chatbot in their Help Centre to ask for a reply.

Prepare Necessary Documents: Get together any necessary documents, like proof of identity or records of transactions, that may be needed to prove your account and end the suspension.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.