DraftKings restricted my account without explanation, what steps can I take to fix it?

19 Display
Xolvie
Xolvie Resolution Specialist November 07, 2024 4:40 pm

DraftKings may have limited your account without giving you a reason. To find out what might have gone wrong, look over their terms of service. Problems that happen a lot include having multiple accounts, making strange login attempts, or giving false information.

Next, talk to DraftKings' customer service team via live chat in their Help Centre at https://help.draftkings.com/hc/en-us/articles/4405223880339-How-do-I-contact-DraftKings-Customer-Support-US or email at [email protected]. Give information about your account and ask why the limit is happening.

To make the review process go more smoothly, be ready to prove who you are by showing the necessary paperwork, like a valid picture ID.

While you're waiting for an answer, don't make any new accounts or try to get around the restriction, as this could make the problem harder to solve. You must be patient and follow DraftKings' instructions exactly in order to get your account back.

If you have more to say about this topic, feel free to share.

Vote

Related Complaints

DraftKings Locked My Account and Demanded Extra Verification to Withdraw My Funds

Breanna
October 30, 2024 9:42 am
-