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DeepSeek

DeepSeek Logo
DeepSeek

Complaints

2 complaints
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DeepSeek Used Offensive Personality Labels During a Chat

Mehmet
March 1 1:25 AM

While using the DeepSeek application, I experienced a conversation on March 1, 2026 at approximately 12:55 AM that serio...

DeepSeek Chat Gives Incorrect and Misleading Answers Repeatedly

Murat
November 11, 2025 4:06 PM1

I have been actively using the platform https://chat.deepseek.com/ for approximately one week. However, throughout this ...

Brand Overview: DeepSeek

DeepSeek is a Chinese artificial intelligence company focused on developing advanced large language models and generative AI applications. The brand is officially operated by Hangzhou DeepSeek Artificial Intelligence Co., Ltd., and is backed by the quantitative hedge fund High-Flyer. DeepSeek was founded in 2023 by entrepreneur Liang Wenfeng.

Contact Info

Users seeking assistance can contact the official customer support team via email at [email protected] or [email protected]. There is no official customer support phone number publicly available at this time.

Industry and Operations

DeepSeek operates within the artificial intelligence and technology sector, specializing in foundational AI research and generative software. The company focuses on building accessible, high-performance models that handle complex computing, reasoning, and coding tasks. Its primary products and services include:

  • Large Language Models: Developing advanced, open-weight AI models such as DeepSeek-R1 and DeepSeek-V3.
  • AI Chatbot Platform: Offering a web and mobile-based AI assistant designed for content creation, problem-solving, and general inquiries.
  • Developer API: Providing API services that allow businesses and developers to integrate DeepSeek's models into third-party software and applications.

User Sentiment

As the platform has experienced explosive user growth, user sentiment is frequently weighed down by technical difficulties and infrastructure limitations. The vast majority of complaints revolve around the system's inability to consistently handle massive surges in global traffic.

  • Server Overloads: Users routinely face "Server Busy" error messages, which prevent them from generating responses or accessing their conversation history.
  • App and Web Glitches: Many complaints highlight the mobile app and web interface freezing, crashing, or loading endlessly during peak hours.
  • API Downtime: Developers report sudden API service disruptions, often expressing frustration over a lack of immediate official communication during these major outages.
  • Registration Errors: Some individuals struggle to create new accounts due to system bugs or automated messages stating their chosen email provider is unsupported.

Share Your Experience

If you have experienced issues with DeepSeek, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.