DeepL Charged Me During a Free Trial Signup Without My Approval

While attempting to start a free trial on my DeepL account, my debit card was charged approximately $350 at 10:29 PM on July 1, 2026, even though I did not knowingly approve a paid subscription. I only realized after the transaction was completed that I had been charged directly instead of receiving the advertised trial period. I have not used the service in any way.

After discovering the charge, I contacted my bank and was advised to close my card for security reasons. I then contacted DeepL Support and was told that I would receive a response within three to four days. However, despite the time that has passed, I have received no follow-up, and the payment has not been refunded.

The email address associated with my DeepL account is d*********@gmail.com**. Since I did not intentionally authorize this payment and did not use the service, I consider the charge to have been made without my informed consent.

I respectfully request that the full amount of approximately $350 be refunded to my original payment method as soon as possible. I also request that DeepL review my account and billing settings, cancel any active paid subscription, and take all necessary measures to ensure that no similar charge is processed again.